FAQs

Got Questions? We’ve Got Answers

Find everything you need to know about our universal travel adapter before you plug in.

1. What is the Lyfinex Universal Travel Adapter?

The Lyfinex Universal Travel Adapter is an all-in-one power adapter that lets you plug and charge your devices in over 150 countries.
It includes built-in plugs for UK, EU, US, and AU regions — making it perfect for travellers, business professionals, and digital nomads.

2. Which countries does it work in?

Our adapter supports plug types for the most commonly visited destinations, including:
United Kingdom, Europe, USA, Canada, Japan
Australia, New Zealand, China, Hong Kong, Singapore
Most parts of Asia, the Middle East, and Africa
⚠️ Please note: The adapter does not convert voltage. Always check that your device supports dual voltage (100–250V) before use.

3. Can I use it for high-power devices like hairdryers or kettles?

No — we don’t recommend using the Lyfinex adapter for high-wattage appliances such as:
Hairdryers
Irons
Kettles
Curling tongs
These devices draw too much current and may trip the safety fuse.
The adapter is ideal for phones, tablets, laptops, cameras, and similar electronics.

4. Does it have USB-C ports?

Yes! The latest Lyfinex Universal Adapter includes USB-A and USB-C ports for fast, simultaneous charging of multiple devices.

5. Is it safe to use?

Absolutely ✅
Each adapter is designed with:
Built-in fuse protection
Surge safety
Overload prevention
Fire-resistant materials
We test every product before dispatch to ensure it meets UK and international safety standards.
💳 Orders & Payments

6. How can I place an order?

You can order directly from our official website:
👉 www.lyfinex.co.uk
Simply add your desired product to the cart, go to checkout, and follow the secure payment steps.

7. What payment methods do you accept?

We accept most major payment methods, including:
Debit & credit cards (Visa, Mastercard, AMEX)
PayPal
Apple Pay / Google Pay (if enabled on your device)
All payments are processed securely through our trusted partners.

8. Do you offer free shipping?

Yes! 🎉
We offer free UK standard delivery on all orders over £50.
For smaller orders or international shipping rates, see our Shipping Policy.

9. How long does delivery take?

UK Orders: 2–4 business days
Express UK Shipping: 1–2 business days
International Orders: 5–20 business days (depending on country)
Full details are in our Shipping Policy.
🔁 Returns & Warranty

10. What is your return policy?

If you’re not completely happy with your purchase, you can return it within 30 days of delivery for a refund.
Items must be unused and in their original packaging.
Full details can be found in our Refund & Return Policy.

11. What if my product is faulty or damaged?

If your adapter arrives defective or stops working under normal use, don’t worry — we’ve got you covered.
Email us at admin@lyfinex.co.uk with your order number and photos/videos of the issue, and we’ll arrange a replacement or refund under our warranty policy.

12. How long is the warranty?

All Lyfinex products come with a 12-month limited warranty covering manufacturing defects.
This does not cover misuse, accidental damage, or wear and tear.
🌍 General Information

13. Do you have an official store or only sell online?

We currently sell exclusively online via our official website www.lyfinex.co.uk to ensure authenticity and customer protection.

14. Can I become a reseller or affiliate?

Yes!
We welcome partnership inquiries from travel stores, influencers, and distributors.
If you’re interested, please email admin@lyfinex.co.uk with the subject “Reseller / Affiliate Inquiry”.

15. How can I contact you?

We’re always happy to assist you.
You can reach us at:
📧 admin@lyfinex.co.uk
📍 United Kingdom
🌐 www.lyfinex.co.uk
✈️ Still Need Help?
If your question isn’t listed here, don’t worry — just email our friendly support team at admin@lyfinex.co.uk.
We usually respond within 24–48 hours (Monday–Friday).