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Thank you for shopping with Lyfinex.

This Shipping & Delivery Policy outlines how we handle orders, delivery times, shipping costs, and international shipments when you shop at www.lyfinex.co.uk.

1. Order Processing

All orders are processed Monday to Friday, excluding public holidays.
Orders placed before 2:00 PM (UK time) are usually processed the same day.
Orders placed after that time or during weekends/public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been placed, and another email once it has been dispatched with your tracking details (if applicable).

2. Shipping Within the United Kingdom

Shipping Method Estimated Delivery Time Cost
Standard Delivery 2–4 business days Free Delivery
Express Delivery 1–2 business days £3.99

Delivery times are estimates and may vary depending on courier performance, weather, or seasonal demand.

3. International Shipping

We proudly ship worldwide 🌍

Region Estimated Delivery Time Cost
Europe 5–10 business days £9.99
North America 7–14 business days £12.99
Rest of World 10–20 business days £14.99

International orders may be subject to customs duties, import taxes, or local fees — these are the responsibility of the customer.
Delivery times may vary depending on the destination country and local customs processing.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking link (where available).
Tracking information may take 24–48 hours to update after dispatch.
If you do not receive tracking details or your order seems delayed, please contact us at admin@lyfinex.co.uk with your order number.

5. Delays & Lost Packages

While we do our best to ensure timely delivery, sometimes delays occur due to:

  • Courier issues or backlogs

  • Weather disruptions

  • Customs inspections (for international orders)

If your package is significantly delayed or missing, we’ll help you contact the courier and investigate.
If confirmed lost, we’ll arrange a replacement or full refund.

6. Incorrect Address or Delivery Failure

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If a package is returned due to an incorrect address, we can either:

  • Reship the parcel (additional postage may apply), or

  • Issue a refund minus the original shipping cost.

7. Pre-Orders or Back-Orders

If an item is out of stock or available for pre-order:

  • It will be clearly marked on the product page.

  • Estimated dispatch times will be shown.

  • Orders with pre-order items will ship once all items are ready (unless requested otherwise).

8. Damaged Parcels

If your order arrives damaged:

  • Take clear photos of the packaging and product.

  • Contact admin@lyfinex.co.uk within 48 hours of delivery.
    We’ll arrange a replacement or refund after reviewing your claim.

9. Contact Us

For any questions about your order, shipping, or delivery, please contact us:

Lyfinex Ltd
📍 United Kingdom
📧 admin@lyfinex.co.uk
🌐 www.lyfinex.co.uk